Vital Encounters: Making Conflict Work

Communicating in conflict requires emotional intelligence and dialogue skills

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Transform conflict situations into productive outcomes

Conflict is inevitable—but how we handle it makes all the difference. When left unchecked, workplace tensions drain energy, derail collaboration, and create stress. But when managed effectively, conflict becomes a catalyst for innovation, stronger relationships, and better decision-making.

Vital Encounters helps professionals shift from avoidance or escalation to productive conversations that resolve issues, strengthen trust, and improve team dynamics. By understanding personality-driven conflict patterns and learning practical strategies to navigate disagreements, participants gain the confidence to turn friction into progress. The result? A workplace where challenges are tackled constructively, stress is reduced, and teams work together more effectively.

Emotional Intelligence and Dialogue Skills  

A dynamic, one-day workshop designed to help professionals enhance their emotional intelligence, navigate conflict with confidence, and master the art of dialogue.

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Vital Encounters

Every Encounter Matters

Emotional Intelligence 

  • Discover how to recognize and adapt to different emotional and communication styles.
  • Build the flexibility to shift mindsets and responses for better interactions.
  • Develop the self-awareness to regulate emotions and respond thoughtfully in high-stakes conversations.
  • Learn how emotional agility can improve teamwork, leadership, and decision-making.

Personality and Conflict

  • Explore how personality differences influence conflict and collaboration.
  • Uncover the hidden patterns that drive unproductive workplace tensions.
  • Learn to transform conflict into constructive dialogue instead of avoidance or confrontation.
  • Develop strategies to engage in tough conversations with clarity and confidence.

 

Using Dialogue Skills

  • Master the core skills of active listening, assertive expression, and curiosity-driven conversations.
  • Learn how to ask better questions that unlock insight and engagement.
  • Discover techniques to influence without overpowering, fostering trust and connection.
  • Apply practical conversation frameworks to navigate difficult discussions with ease.
Delivery Options to Meet Your Needs

1-Day Instructor-Led Workshop

This workshop features a full day of learning by an expert facilitator who will lead participants through exercises, activities and group discussion. 

This workshop features a full day of learning by an expert facilitator who will lead participants through exercises, activities, and group discussion. 

Prework: 30 Minutes of Prep — Participants will read a thought-provoking article and discuss in class. 

Why: We provide a solid rationale based on behavioral science research to support the program learning objectives.

Try: Using a variety of classroom activities that include case studies, role plays, reflection and small group discussion, participants practice and receive feedback on their skill development.

Apply: It's critical to take the newly acquired skills to the job. We prepare participants to apply the concepts and skills they developed to their day-to-day reality.

Three, Two-Hour Live Virtual Sessions

We know it's not always possible to have participants attend in person, so we've crafted a virtual experience to ensure all managers can benefit from this program.

We recommend three, two-hour sessions. 

Each session is packed with interactivity to simulate the live classroom experience and to take advantage of collaboration technology that enhances the learning experience. 

Yes, I want to build a better workplace